Downloading and using this app is an enormous challenge. It’s full of obstacles and endless frustration. Something that should be very simple turns into a nightmare of problems. After downloading, you set up your password — but you can never log in. It keeps telling you the password is wrong. Then when you try to reset the password, if you use the original one, it tells you “cannot be the same as the old password,” which proves the original password was actually correct. After resetting, it gives you a “network error.” In short, it just won’t let you log in at all. Who knows how many more bugs and traps are waiting down the road, wasting countless hours and energy just to fight with this app.

Just received my new passport today and have to say the whole process was surprisingly smooth. There were a few hiccups with the app at set-up with facial scan and midway when it wouldn’t open my submitted passport renewal form. But these problems were all resolved by reinstalling the app. The whole process took a little under a month and I never had to go in person to the embassy, even when parts of my submission had to be edited/resubmitted, I was informed and made those edits through the app. Overall very impressed by the smooth process!

I’m surprised I can only choose between WeChat pay or offline payment. For anyone who doesn’t have a mainland telephone number, they obviously can’t use WeChat pay. Please support bank checking account payment option. Also, the photo upload feature doesn’t make sense when I already have all my documents scanned as PDFs. Converting PDF back to JPG is very difficult and your uploaded doesn’t allow multiple pages per upload slot. The app makes document exchange more difficult than simple email communication. If a technology already works, why make everyone learn something new that doesn’t work as well?