Three stars for the information being there. Minus 3 stars (let's just say I rounded) for an absolutely broken user experience when trying to pay a bill. Even after logging in, the app couldn't show me a bill without a 15? Digit bill number. So I chose the option that I didn't have it. Then it required my birthdate, zip code, and either (an email address or phone number - either of which had to be on file with them) - so that they could send a verification code, which was never sent to either.

App is ok but even though I make my appointments in the app, my results do not show up there. they say you have a bill but you can't just ho into the app and pay, you have to find the bill and enter a billing code/invoice number to make a payment. Not a true full-service app. it provides the portal but it seems you don't truly have an account to access and perform all customer service items like view results or pay bills.

1. your app is set for people to sign up with large green "Signup" button. for people who already have an account, we have to try and click the tiny "Login" button at the bottom. 2. the app regularly does not log me in, so I have to go to your website to look up my results. I've cleared my app cache as well as the device cache. I keep the app updated. It is a very convenient app, please fix it.