I love Bath & Body Works, but I don’t always love going out and about to stores. I use the app for probably 75% of the shopping that I do with them. The app is easy to navigate, I hardly ever have any technical difficulties with it. It’s super easy to apply your coupons or rewards when you check out, and it’s easy to add your payment methods. I’ve only ever had one problem with an order being lost, and that wasn’t Bath & Body Work’s fault, it was the postal service’s fault for loosing the package. Once I did realize the package was lost, I contacted customer service, and they replaced my lost items. They have a convenient customer service chat option in the app that you can text them on the app and they will help you with whatever the issue is. I love the great variety that the app always has; I love having seasonal things in my home, so their hand soaps and candles that change seasonally are great! Some of the items can be a little pricey, so I usually wait for a sale, and Bath & Body Works is almost always running some sort of sale, so it’s easy to wait until there’s one before buying anything. I’d definitely recommend ⭐️⭐️⭐️⭐️

I ordered online from Bath and body Works for the hand soap that went on sale for $2.50 and within 20 minutes. I received an email stating my order has been canceled. I was planning on picking this order up from Bath and body and don’t know why it got canceled. The email stated that I had not picked up my items in a timely manner. I therefore called the store and told them about the cancellation and told them that according to the website, give them four hours to get the items. The manager said she had no idea what happened or how it happened. She also called corporate office to see what happened and to Annaville maybe a glitch in the system. She apologized and told me to re-order however, by the time I ordered quite a few of my items were no longer available to be picked up in the store. They had to be shipped. I decided not to get those particular items I’m disappointed and not sure even now why my order was canceled or what happened however, Bath and Bodyworks missed out on money. I suggest they find out what happened in this particular case because it could be happening to other customers and they might not have the patience to deal with this as I did by calling the store. I want to take the manager at the Short Pump bath and body mall for taking time out to handle this situation.

I waited my turn in line too order candles.. when it was my turn it took over 3 1/2 hours to order.. after my order wouldn’t give me a confirmation number.. I called customer service.. while waiting on hold my confirmation number came thru.. so I asked customer service if my order was right.. customer service tells me that the order number is empty.. I say are you sure I don’t want too orders.. she tells me she is looking at it and it’s empty and besides it will cancel out when it sees too orders.. so not true.. because I got charged for too orders.. and too too it off they wouldn’t and didn’t cancel it.. customer service got my order wrong too.. and when I went too Belden to take my order back the manager Marcie was rude and could careless that I had this issue and only gave me a portion of my money credited back.. too top it off she dropped a customers soap on my toe.. no apology.. she asked me to leave and call customer service.. after I have already been on the phone with customer service 2 different times and they ensured me I would have no problem and I would get total amount refunded.. I will never order candles off line again.. this also happened too both my daughters and my 2 friends waiting for hours for there orders too go thru! This is ridiculous the whole reason you order off line is too not have too deal with this! Marcie’s customer service skills were absolutely awful!