In the last update or the second to last update I am no longer able to open my application. I am on an iPhone 11 Pro running iOS 13.5. I’ve been a long time user and premium subscriber of your application, and I’ve never had issues with compatibility in the past. In most cases when apps are updated and require a newer version of iOS, the software developer will disable updates for devices that don’t need the specified iOS version. I was not given a warning, and I was dumbfounded went out of nowhere my app is unable to open. I’m not sure why this is happening, but if I am no longer able to use this application, I’m going to have to cancel my premium subscription. I’m sure there are other users of your application on lower iOS devices that are also running into this issue. My biggest problem is that I am unable to access my pictures now because I’m unable to open the application. If you could provide me instructions on how to retrieve my photos and videos that are currently locked inside of the application, I would really appreciate it. I’m hoping that this issue is resolved, but in the meantime I would hope you are able to help me retrieve my images and videos.

Everything about the app’s functionality and features are great! However, there are two big issues I have. 1.) I subscribed to the premium version to have to utilize the cloud storage. The description of the iCloud storage option is inaccurate. It states that you can can save space on your your device by synchronizing and uploading all the photos to the cloud so that when you preview the content on your device, it will download it from the cloud without using up the storage on your device. Which in sense, should be similar to IOS. However, when I preview the photos in the app. It downloads the photo to my device and does not remove it after previewing. Ultimately it does not save any space at all. If I wanted to remove the data from my device, I would have to wipe everything off by reinstalling the app. After doing that, I log in, and it will synchronize with the cloud until I open up the photo which then automatically downloads the photo to the device. 2.) I’m not sure if it was because of the update but when I reinstalled the app, I have a problem where I couldn’t connect to the server when I was logging back into my account. I had to remove my 1 year subscription and resubscribe to finally log back in. But doing so prompted a message saying that I would have to pay again after my 1 week free trial. My subscription didn’t expire until August 2022. Which means I did not use the whole year of the subscription.

I am not one to pay for much on apps but I can say that this app has not let me down with updates, storage , accessibility, protection and security. I love that it takes a pic of anyone that tries to get into a specific folder . I also appreciate being able to do a specific password for each folder . This helps me keep my kids events separated and my personal pics completely separate from kids activities . I also have each child a folder so love when I need a few pics or clips and easily can download them back on my camera roll or post directly from the app . Also like that once it uploads to the app it ask if u want to delete it now off my camera roll. This helps me keep track where I don’t have duplicates of the same pic in two storage areas. This is by far the best solution to photo security. I don’t have to worry if my iCloud or phone was taken over on loosing precious pics and videos. Would love auto replay and for it to have the original date the image was taken. Maybe it’s somewhere and I just haven’t seen it but the only thing I wish was easily accessible is the date not that you imported into the app but the date the pic was taken.