Really good app for crypto beginners and intermediate users. But I wish the integration of Coinbase advanced/basic side was better. One example is the alerts, why can’t I just set custom price alerts while on Coinbase advanced? That would save a lot of time. Same thing with checking my staking rewards and coins, why can’t I check these in advanced also? I have to switch advanced off to do these things. It really should be on both sides of the app. One real big complaint I have and issue I have found many other people have is the ability to link your bank account without using plaid. This is a big red flag for me. It used to work very long ago but at some point was made basically useless. The manual linking will still show up but it never actually works. No matter what bank you have. Coinbase support will just push you to use plaid which is just very weird when linking a bank account manually is the industry standard. This also is the case on desktop, not just the app. I do not want to use plaid and give my bank login to a third party regardless of how safe you guys say it is. Other than these three things I mentioned the app is nice, clean and works well. But I really wish these updates/fixes were implemented. Appreciate all the effort you guys put in, keep up the good work!

I use Coinbase for about three years and was happy with their service until halfway through this year. I don’t know what has changed with it. They’ve just got enough customers that they feel they don’t need to worry about how they treat individuals I guess I would say. I signed up for the Coinbase one membership to get rid of all the hydrating fees they charge and it does help though they’re still hidden fees every time we buy trading something in the “spread” so be aware of that even though it says zero fees are still paying $.10-$.50 per trade. They may randomly just lock your account with no explanation and then if you ask for a refund on anything and your account locked, never funded and crypto so it’s still locked. They still have your money so they never give your money back. I have currently been locked out of my account since the day before my birthday so about two weeks now I have spent roughly 8 hours on the phone with Customer Service to try to find out why I get the same party line every time that the system didn’t like something OK so go in and freaking change it that’s why you have humans working there, but on the upside, that’s how I discovered using Robin Hood much cheaper much more friendly service much quicker and easier. I recommend Robin Hood because between the SEC against Coinbase and they’re treating their users. I just don’t see a bright future form. I’m currently with what they have basically stolen my money.

It is absolutely mind boggling how unhelpful and circular their customer support is. There is no email link to create a ticket for resolving issues, instead they default to a chat bot that references sources to the same circular solutions. Solutions that do not work. I have been bouncing around the website trying to troubleshoot my issue (I’m trying to update my phone number) and there is not a single piece of reference material for me to do this that actually works. In my account through the browser, I can see an option to update my number. When I select it, it wants me to verify my account. How does it want me to verify? Through SMS. I don’t have that number. I select try another way and when I provide my email it just logs me back into my account right where I started. There is no where for me to send an email to speak with someone and there are no representatives that I can physically call. This is THE LARGEST crypto trading app and they are making hundreds of millions of dollars on trades. How can they not afford customer support or even an email for me to create a ticket? It’s absolute insanity. I need my number updated because my account automatically removed my bank when signing in on a new device and I have 40k just sitting there and I can’t do anything about it. I can’t imagine a banking service having absolutely zero customer support. I would stop banking with them immediately. Unfortunately my funds are locked or I would stop using Coinbase.