I hate this app. And it’s no reflection on the food and service at cava, which is great. You cannot edit/modify ANY changes to your order once it’s placed (and if you try to call, their phones always go straight to their full voicemail, you won’t get anyone). There’s no room to write notes. If I’m placing an order on the app, it’s obviously carry out. So I feel like the sauces on the side should be automatic for app orders, or at least have an option to select that. I don’t want my food getting soggy by the dressing on my way back to work/home etc. The “order now” button is in a super inconvenient spot, which you will sometimes hit before you’re ready to. I’m pretty sure that’s designed on purpose though… but there really should be a “confirm” option, or at least an option to change the pickup time. I gave it A star (me making up something to justify the default star it automatically forces you to give) because going through the app to select your choices is easy. That’s all.

The food here is delicious and I get it often at work but recently I had a bad experience with the app. Several of my coworkers received a special reward on their birthday for a discount on their meal. I was excited as my birthday was coming up, and I worked that day, and I was excited to get Cava with my reward. Nonetheless, my birthday came and passed and I never received any reward on the app or an email for a coupon or anything. I have 100% created my profile and saved my birthday in the app. So I went into the Cava store to ask the lady working there if I have to have the app for a certain amount of time before I am eligible for a reward and she said no. So, according to the lady in the store, I should have received a reward, although I did it, so it seems like they give some customers rewards on their birthday and not others, which is very wrong. You should treat all your customers equally and offer the same reward. The lady in the store was very nice. She told me that I should have received a reward and she doesn’t know why I didn’t. She offered me a free cookie or a drink. I politely refused.

The apps layout is easy to understand and simple to use if your just looking to preorder your food. If your trying to manage your calorie intake and track the nutrition information then the app is basically useless for these two purposes. For starters the calorie estimates are off by a few hundred calories at the least. One of their standard meals (without ANY edits) comes out significantly higher in calories when the individual ingredients calories are added up separately. Also there is no sign of a meals nutrition information whats so ever. It would be nice to have a overview like the chick-fil-a app gives you of the calories, adjustments and overall information. This is either a relatively new app, this a work in progress, or cava is not putting in half the effort other companies are with the food ordering apps. Love the food and would love to eat it more but I’d need a reliable platform to change me from an occasional user to using it 3 to 4 times a week because accounting for their mistakes takes too much time.