I’ve won over $1000 on this book and ive still had the worst experience I’ve ever had betting on a sportsbook. To start, the amount of pain points the customer encounters to deposit money into the app…. No wonder why they need all these deposit matches! Customers wouldn’t be able to sit through the unbearable experience of troubleshooting their horrible technology. On top of that, there’s no customer support! Fill out a form and maybe you’ll get an email pointing you to their pre-written articles that you can find on the help page…. That are nothing more than common sense. And for the betting lines, the causal customer would never notice, but this sportsbook is doing everything possible to get you to make the worst possible bet you can make (so they make money). All the quick picks, promotions, profit boosts, are a scam to make you bet what they want you to bet. Offering 25% profit boosts with $10 max just forces customers to put in these lottery-pick parlays (WHICH HAVE CRAZY HOLD - TERRIBLE FOR THE BETTOR). No one wants to use their 25% profit boost to get an extra $2 on a straight bet. Their promotion strategy is shady, their deposit experience is horrible, and their customer support is non-existent. Save valuable time and money and go to Caesars or FanDuel. At least Caesars has a full customer support team dedicated to handling calls in a timely manner.

I had a $100 ticket on Lakers v. Clippers (I had Lakers -4) parlayed with Rangers to win (which they did). There was 19 seconds left the Clippers came back to take the lead by 1. Then all the sudden the app glitched to 7 seconds and I cashed out. The app switched back to 19 seconds and ultimately went to overtime and the lakers covered the spread (won by 5 points) I would have won $578. This will be the last time I use this app, that was very fishy to me, I am not just mad about losing the bet, but the fact I felt like they pressured me into cashing out because they knew my bet had a good chance of hitting, either that or there software quality is one of the lowest out there. There customer service is also very poor, the other day I made an incorrect bet emailed customer support and asked them to please void the ticket, return the money to my account and reapply the boost I had on the ticket so I could replace my wager. They said that was ok and asked me to confirm which I did. Then a few minutes later they said unfortunately we will not be able to void the bet or reapply the boost. Just bad service all the way around. Do not deal with these guys they aren’t worth it. I will take my sports betting to fanatics sportsbook, they are so much better and take care of there customers properly. 1 out of 5 stars.

I created my account to make bets for Super Bowl in February 2023. It allowed me to make an account. I was never able to make a bet. Supposedly I had an account out there and you can only have one account. If that was the case, when I went to create my account with all of my information why did it allow me. Even so I went through the steps of contacting customer service. And I would only get automated messages. It was so never wrecking I gave up for a while. I even told them if another account is showing with my info delete it. I don't know the information to get into it. I now attempted again to try and get my account back since football has now started back up. This time someone got back to me. I provided them with picture of my ID, me with my ID, and my electric bill. They said someone would reach back out in 24 to 48 hours. And all I received were two emails telling me to rate the customer service and my account is still locked. I never placed any bets on DraftKings. I never got the chance to. I don’t even want my account anymore. I want to close it but I can’t even do that because it says restricted. If you are looking to go bet somewhere I would say go to FanDuel sports book instead. Layout and customer service is on point. This might be okay if you never run into an issue but be aware if you do their customer service is horrible.