why does a venue need an entire APP (a glitchy, useless, unnecessary one mind you)? what ever happened to me SCANNING my ticket from ticketmaster, going through metal detector security, and calling it a day? but nooooo! this silly little intuit dome wants to be woke and “technologically advanced”. i haven’t even been to the venue itself. i haven’t even had the app downloaded to my phone for more than 5 minutes. i can’t even get my “game face ID” set up, but explain to me WHY DO WE EVEN NEED A FACIAL RECOGNITION TO ENTER THE VENUE? intuit dome management is making this scheme way more complicated than it needs to be. you don’t see their neighboring venues (the forum, sofi, etc) requiring this invasive technology. i literally have NEVER written an app store review in the 12 years ive been using Apple products, but i decided to pour out my heart and soul to describe to you the rage that this app and venue bring me. please do better.

I can’t even express my anger at having to download a separate app to Ticketmaster to attend a concert —and not being able to just have my tickets available via apple wallet. I’m paying to see the concert not for Intuit to gather my information. I downloaded and still can’t access my tickets!! It tells me I need to finish verifying my account — I added all kinds of personal information with the exception of the facial recognition, uploading of my ID and credit card. I DO NOT WANT MY PERSONAL INFORMATION STORED ON YOUR APP. I’m taking my mother to this concert and I can’t even imagine what a nightmare this will be for her. I wish Ticketmaster disclosed that you needed to download a proprietary app that requires a lot of information you shouldn’t have to disclose. I would never have bought the tickets. I go to a lot of concerts and spend a fair amount of money, but will never again go to this venue because of this —I don’t care who is coming to town. I’d rather go to another city and venue.

I went to both the Bruno Mars and Olivia Rodrigo concert in its first week of the arena and app opening. The app was definitely having issues during the grand opening, but since the updates, it was much better! We got into the arena for the Olivia Rodrigo concert with our Face ID and they knew my name as I walked in the door. They gave my 11yo daughter a wristband to link to my account if she gets any concessions and have access to her ticket. She got to go into the lounge and get whatever beverage or snacks she wanted and walk out seamlessly. We were in and out of our seats quickly due to the convenience of the concessions and app. I’m excited to see go to some basketball games now!